Effective Date: February 2, 2026
York Orthopedic Recovery (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, submit a form, or sign up for emails through our site.
1) Information We Collect
A. Information you provide
When you contact us or sign up for updates, we may collect:
- Name
- Email address
- Phone number (if provided)
- Message content and any details you choose to share
This may happen through:
- Contact Form 7 (contact/inquiry forms)
- Hustle (pop-ups and opt-in forms)
- Mailchimp (newsletter sign-ups and email delivery)
B. Information collected automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type, device type, and operating system
- Pages viewed, time spent, clicks, scrolls, and navigation paths
- Referring/exit pages
- Approximate location (based on IP)
- General diagnostic and performance data
2) How We Use Your Information
We use the information we collect to:
- Respond to inquiries and communicate with you
- Provide information about our services
- Send newsletters or marketing emails if you opt in
- Improve our website, content, and user experience
- Understand website performance and visitor behavior
- Help protect against spam, abuse, and security issues
3) Email Marketing (Mailchimp)
If you sign up for our emails, we use Mailchimp to manage subscriptions and send communications. Mailchimp may process your contact information and email engagement data (such as opens and clicks) so we can understand performance and improve our emails.
You can unsubscribe at any time using the link in any marketing email.
4) Analytics and User Experience Tools
Google Analytics
We use Google Analytics to understand how visitors use our website (for example, which pages are visited most, how visitors found us, and how long they stay). Google Analytics uses cookies and similar technologies
to collect usage information to help us improve our site.
Microsoft Clarity
We use Microsoft Clarity to better understand how visitors interact with our website through features such as session replays and heatmaps. Clarity may collect information about your device, browser, pages visited,
and interactions (such as clicks, scrolls, and mouse movements). This information helps us improve website performance and user experience. Clarity may use cookies and similar tracking technologies.
5) Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Help the site function properly
- Support forms and sign-ups (e.g., Contact Form 7 and Hustle)
- Measure and improve performance (e.g., Google Analytics)
- Understand visitor interactions (e.g., Microsoft Clarity)
Your choices: You can control cookies through your browser settings. If you disable cookies, some features of the website may not work as expected.
6) How We Share Information
We do not sell your personal information.
We may share information in limited situations, including:
Service providers
We may share information with trusted vendors who help us operate our website and communications, such as:
- Mailchimp (email subscription management and email delivery)
- Google Analytics (website analytics)
- Microsoft Clarity (behavior analytics such as session replays and heatmaps)
- Website hosting, maintenance, and security providers (as needed)
These providers may only use information as necessary to provide services to us.
Legal or safety reasons
We may disclose information if required by law, or if we believe disclosure is necessary to protect rights, safety, or security (ours or others).
Business transfers
If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
7) Data Security
We take reasonable steps to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8) Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal and operational requirements)
- Opt out of marketing emails at any time (via the unsubscribe link)
To make a request, contact us using the information below.
9) Children’s Privacy
Our website is not intended for children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so we can address it.
10) Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies directly.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated policy.
12) Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:
Email:
danielle@yorkorthopedicrecovery.com